Description

Lead IT projects that align with business needs across all functions (E-commerce, retail, wholesale, merchandising, marketing, operations, finance, HR). Implement systems and applications such as CRM and omni-channel solutions, improve process efficiency in stock management and operations, and manage integrations with SAP (ERP backbone) where necessary.

Please note that this is an onsite role.

Responsibilities:

• Understand business requirements and translate them into IT solutions.
• Manage end-to-end project lifecycle for CRM (including investigation of POS system capability), omni-channel, and operational systems.
• Drive process improvements in stock management, merchandising, and operations.
• Ensure seamless integration of new applications with SAP ERP.
• Collaborate with stakeholders across E-commerce, retail, wholesale, and back-office functions.
• Maintain project governance, timelines, and budgets.
• Oversee vendor selection and management for IT solutions.
• Ensure compliance with security and data protection standards.

Key Outputs/Results:

• Successful implementation of CRM and omni-channel platforms.
• Improved operational efficiency and inventory accuracy.
• Enhanced integration between SAP and other business applications.
• Timely delivery of IT projects within scope and budget.
• Positive stakeholder feedback and adoption of new systems.

Knowledge and Skills:

• Strong understanding of ERP (SAP), CRM, and omni-channel systems.
• Expertise in project management methodologies (Agile, Waterfall).
• Excellent communication and stakeholder management skills.
• Ability to analyze business processes and recommend IT solutions.

Successful Experience:

• MUST: 7+ years of experience in implementing and managing business-IT projects.
• Experience in retail or consumer goods industry preferred.
• Proven track record of managing integrations with SAP and other enterprise systems.
• Fluency in Japanese and English is required
• Retail experience is an advantage