Description

Posting Details

Posting Number

S15035P

Working Title

IT Support Technician

Department

VPSA-Accessibility & Testing

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

Accessibility and Testing supports the success and progression of students by collaborating with university partners to provide academic accommodations and testing services to empower students and community members to fully demonstrate their knowledge, skills, and abilities.

College/Unit/Department website

https://accessibility.uga.edu/

Posting Type

External

Retirement Plan

TRS

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

Monday - Friday, 8:00-5:00

Advertised Salary

$45,000

Posting Date

04/22/2026

Open until filled

No

Closing Date

05/06/2026

Proposed Starting Date

06/01/2026

Special Instructions to Applicants

We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title

IT Support Technician II

FLSA

Non-Exempt

FTE

1.00

Minimum Qualifications

High school diploma or equivalent and 2 years of related experience

Preferred Qualifications

Experience with any of Active Directory Administration, Client Endpoint Management, Database Administration / Customized Reports, Windows Powershell / Command Line, Linux Administration, and Virtualization.

Position Summary

Reporting to the IT Manager, the IT Support Technician is primarily responsible for maintenance, support, and troubleshooting for technical equipment utilized by departmental staff and students. Duties include resolving or escalating tickets submitted by departmental staff, managing loaner device inventory including device check-in and check-out, and providing student technology coaching. This position requires thorough documentation of work in the departmental ticket system as well as the student database. This is a trust-based role, requiring elevated access to sensitive digital systems as well as physical spaces. The person in this role collaborates with the IT manager to identify trends, set priorities, and develop creative solutions to technical problems.

Knowledge, Skills, Abilities and/or Competencies

• Exhibits strong analytical and problem-solving skills.
• Ability to provide effective technical support in a positive manner.
• Ability to work independently, multitask, and prioritize in support of the department's overall mission.
• Listens effectively; clearly communicates technical issues, both orally and in writing.
• Interacts with highly diverse clients and communication styles in a professional manner.
• Adapts to rapidly changing technology and can apply it to client needs and departmental goals.

Physical Demands

Move equipment up to 10 lbs, interact with equipment that is on the ground, reach into tight spaces.

Is driving a responsibility of this position?

No

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Technical support for A&T Staff

• Triage technical requests from staff. Determine priority level and immediate course of action to solve the problem or complete the request. Schedule appointments as necessary.
• Provide staff with timely updates and clear communication.
• Deploy new equipment to staff, ensuring compliance with A&T, EITS , UGA , and USG technical standards.
• Escalate issues to IT Manager as appropriate. Clearly communicate what the issue is, its priority, and any work already done, in accordance with departmental policies.
• Record work within the departmental ticketing system in an ongoing manner.
• Assist with annual device inventory.

Percentage of time

50

Duties/Responsibilities

Technical support for A&T-registered students

• Schedules and performs student equipment check-out / check-in
• Manages student technical support and coaching for A&T-provided hardware/software
• Ensures physical security of on-hand student loaner devices.
• Performs maintenance of IT equipment in student testing areas as necessary

Percentage of time

40

Duties/Responsibilities

Related duties as assigned

• Contribute to technical knowledge base by documenting problem resolutions and new procedures
• Engage with tech industry news, trade publications, or training materials
• Creative problem solving
• Work with IT Manager to identify staff needs, recurring problems, or other issues
• Work with IT Manager to identify new products and services for procurement
• Assist in Accommodated Testing during peak testing times, especially final exams
• Assist with special events

Percentage of time

10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Austin Kovarik

Recruitment Contact Email

akovarik@uga.edu

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this vacant position in Student Affairs?
   • Current UGA Employee
   • Handshake
   • HigherEd Jobs
   • Indeed.com
   • Inside Higher Ed
   • Insight Into Diversity
   • LinkedIn
   • Professional Organization
   • UGAJobs (UGA's Job Board)
   • Other (please provide)

Applicant Documents

Required Documents

1. Resume/CV
2. List of References with Contact Information

Optional Documents

1. Cover Letter