Description

We are currently seeking an experienced MICROS POS & Adyen Payments Support Analyst to provide operational and technical support across in-store hospitality payment environments.
This role offers the opportunity to work across critical POS and payment systems, supporting day-to-day venue operations while ensuring stable, secure, and high-performing payment processing across multiple locations.
You will play a key role in troubleshooting complex incidents, coordinating across stakeholders, and maintaining system reliability in a high-availability, customer-facing environment.

Key Responsibilities

• Provide Level 2 / Level 3 support for Oracle MICROS / Simphony POS across hospitality venues.
• Support Adyen payment processing, including terminal connectivity, transaction failures, and settlement or reconciliation issues.
• Troubleshoot incidents across POS systems, payment terminals, OPI interface connectivity, and peripheral integrations.
• Investigate and resolve issues related to payment declines, terminal communication failures, POS-to-terminal handoff errors, and pay-at-table / pay-at-counter workflows.
• Monitor and manage incidents, service requests, and problem tickets within ITSM tools, ensuring SLA adherence.
• Escalate defects and unresolved issues to vendors (Oracle MICROS, Adyen) and internal infrastructure teams where required.
• Coordinate with venue operations, finance teams, and service staff during live incidents to minimise disruption.
• Support configuration updates, patching validation, and controlled deployment activities across POS environments.
• Perform root cause analysis on recurring issues and recommend service improvement initiatives.
• Maintain support documentation, SOPs, and knowledge base articles.
• Participate in testing of new releases, payment flows, device upgrades, and integration changes.
• Provide after-hours or on-call support for critical business incidents as required.

Skills & Experience

• Proven experience supporting Oracle MICROS / Simphony POS in hospitality, retail, or similar environments.
• Strong exposure to payment systems, ideally including Adyen or similar integrated payment providers.
• Experience troubleshooting POS and payment ecosystems, including:
- Payment terminal connectivity
- POS-to-payment interface issues
- Transaction lifecycle and reconciliation issues
- Store-level hardware and peripherals
• Working knowledge of Oracle Payment Interface (OPI) and POS-to-terminal communication flows.
• Familiarity with ITSM tools and incident management within SLA-driven environments.
• Ability to analyse logs, transaction traces, and recurring issue patterns across POS/payment landscapes.
• Strong stakeholder communication skills, supporting both technical teams and non-technical business users.
• Experience working in high-availability, customer-facing environments where uptime is critical.

Next Steps

If you feel this opportunity suits you, or Cognizant is the type of organisation you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit: http://www.cognizant.com/careers

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.