Description
Job Summary
The PKI Service Desk Technician provides Tier I and Tier II technical support for Public Key Infrastructure (PKI), Common Access Cards (CAC), and identity and access management services. The role is responsible for issuing and managing digital certificates, supporting authentication and encryption services, maintaining PKI systems, troubleshooting security access issues, and ensuring secure access to enterprise networks and mission-critical systems while complying with cybersecurity standards.
Key Responsibilities
Provide Tier I and Tier II support for PKI-related incidents and service requests.
Issue, renew, revoke, suspend, and recover digital certificates.
Support Common Access Card (CAC), PKI, and Registration Authority (RA/LRA) operations.
Manage certificate lifecycle, including enrollment, installation, renewal, and recovery.
Troubleshoot authentication, encryption, certificate validation, and smart card issues.
Support SSL/TLS certificate installation, renewal, and maintenance.
Create, modify, renew, and deactivate privileged user accounts.
Monitor PKI infrastructure for availability, performance, and security compliance.
Review system logs, alerts, and audit records to identify security issues.
Assist with software updates, system maintenance, and PKI infrastructure changes.
Support deployment and testing of new PKI applications and services.
Collaborate with cybersecurity, server, network, and application teams.
Maintain documentation, certificate inventories, and support records.
Escalate complex issues to senior technical staff when necessary.
Requirements
Required Qualifications
U.S. Citizenship with an active Secret Clearance.
IAT Level II Certification or equivalent.
Associate degree in Computer Science, Information Technology, Information Systems, or related field, or 2+ years of relevant IT experience.
Experience supporting Public Key Infrastructure (PKI) environments.
Knowledge of identity and access management, authentication, encryption, and cybersecurity principles.
Experience monitoring and maintaining PKI systems.
Ability to obtain required Computing Environment (CE) certification within 90 days if needed.
