Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a PM(Project Manager) for outsourced banking system operations, you will lead a 20-30 member operations team, oversee customer support, issue resolution, process improvement proposals, and day-to-day site operations including 24/7 support and incident response, while coordinating with shared service centers and multiple Delivery Partners to drive overall operations.

What you will do

• Manage the operations of core and peripheral systems for regional banks

• Lead regular customer meetings, issue management, improvement proposals, and stakeholder coordination

• Manage an operations team of approximately 20-30 members and promote stable service delivery

• Collaborate with shared service centers and related vendors to maintain and improve service quality

• Support customer business continuity through incident response and operational improvements

• Participate in sales and proposal activities to contribute to the expansion of existing engagements

• Build long-term customer trust by working closely with the assigned location

Who You Are

Required skills and experience

• Experience as a Project Manager or overall lead for medium- to large-scale operations

• Experience managing teams of 20 or more members

• Strong customer engagement and stakeholder coordination skills

• Ability to independently resolve operational issues and propose process improvements

• Ability to work at the assigned location and commit to the role on a long-term basis

Preferred skills and experience

• Experience in financial-sector projects, particularly outsourced operations for core or peripheral systems at regional banks

• Experience as an onsite manager responsible for 24/7 operations and incident response

• Experience coordinating with shared service centers or regional joint-use centers

• Experience managing operations in collaboration with multiple Delivery Partners

• Experience contributing to the expansion of existing engagements through sales or proposal activities

• Career ambition to work across multiple locations or progress into more senior roles

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.