Description

Company:
Mercer

Description:

Senior Program Manager - Talent Solutions Platform Delivery

About the Role

Mercer is seeking an experienced Senior Program Manager to lead the strategic delivery of large-scale platform initiatives across our Talent Solutions business. This includes enterprise integrations, migrations, new platform builds, and SaaS product development.

This is a high-impact role at the intersection of business strategy, product development, and technical execution. The ideal candidate is a strong technical program leader with experience navigating complex environments, aligning diverse stakeholders, and bringing structure and clarity to initiatives where priorities and expectations may evolve over time.

We are looking for someone with an AI-first mindset, ideally with experience or a strong interest in applying AI-driven thinking to platform strategy, delivery, and innovation.

Your work in this role will help shape the future of Mercer's Talent solutions-supporting how our products evolve, scale, and continue to deliver trusted insights to more than 11,000 client organizations worldwide. If you are passionate about the future of talent management and talent assessment, this is an opportunity to make a lasting global impact.

Key Responsibilities

• Lead end-to-end delivery of large-scale, multi-year enterprise SaaS initiatives, including platform integrations, migrations, and new builds, ensuring delivery within scope, timeline, and budget.
• Act as the key link between technical teams and business stakeholders, translating strategic goals into actionable delivery plans with clear ownership, governance, decision rights, and change control.
• Manage multiple concurrent workstreams across product, engineering, operations, business, and sales, while keeping customer and client needs front and center.
• Drive stakeholder alignment, facilitate decisions, and maintain momentum in a senior, highly collaborative, and opinion-rich environment.
• Provide transparent, executive-ready communications and reporting on program progress, dependencies, risks, and outcomes.
• Work effectively across global teams and geographies, balancing global standards with local execution needs.
• Identify and mitigate delivery risks, manage interdependencies, and ensure disciplined execution across complex initiatives.
• Foster a delivery culture that embraces innovation, adaptability, and continuous improvement.

Required Experience and Skills

• 10+ years of experience in technical project or program management, including leading new platform builds with multiple dependencies and tight timelines.
• Strong experience delivering programs using Agile or iterative methodologies.
• Demonstrated ability to manage complex cross-functional programs involving business and technical stakeholders.
• Exceptional senior stakeholder management and influencing skills.
• Excellent written and verbal communication skills in English.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to work effectively in ambiguous, evolving environments with a high degree of ownership and resilience.

Preferred Qualifications

• Experience with HR technology platforms, particularly in areas such as assessment, learning and development, talent acquisition, or related domains.
• Experience working in a global, matrixed organization.
• Experience living and working outside your home country.
• Strong interest in the HR/talent space and AI-first solutions.
• Relevant project management certification such as PMP, PMI-ACP, or equivalent.

Why Join Mercer?

At Mercer, you will have the opportunity to work on meaningful, global challenges that shape the future of work and talent. You will collaborate with talented colleagues across disciplines and geographies, helping organizations around the world understand, assess, and develop their people more effectively.

This is an opportunity to join a purpose-driven organization where your ideas, leadership, and execution will directly influence how trusted talent solutions are built and delivered at scale.

About Mercer

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps clients build the confidence to thrive through the power of perspective.

For more information about Mercer, visit www.mercer.com or follow us on LinkedIn.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.