Description

Guru Hits looking for an experienced Senior Project Manager (10+ years of experience) to lead ERP consulting projects and oversee service delivery operations across multiple clients and engagements.

The ideal candidate will be responsible for managing end-to-end project execution, service management processes, and ensuring high-quality delivery aligned with SLAs and customer expectations.

Requirements
Requirements

• 10+ years of experience in ERP consulting projects ( Preferably Oracle)
• Strong background in service management and ITIL processes
• Proven experience in managing ticketing systems and support operations
• Experience in defining and managing SLAs and KPIs
• Strong leadership and stakeholder management skills
• Experience in managing cross-functional ERP teams (functional & technical)
• Excellent communication, problem-solving, and decision-making abilities

Key Responsibilities

• Lead and manage end-to-end ERP implementation and support projects across multiple clients
• Oversee service management operations, including incident, request, and change management processes
• Manage and monitor ticketing systems, ensuring proper assignment, tracking, and resolution within agreed timelines
• Define, implement, and monitor SLAs and KPIs to ensure service quality and customer satisfaction
• Coordinate between functional, technical, and support teams to ensure smooth service delivery
• Act as the primary escalation point for critical issues and client concerns
• Develop and maintain project plans, status reports, and service dashboards
• Ensure proper resource allocation and utilization across projects and support activities
• Drive continuous improvement in service delivery processes and operational efficiency
• Maintain strong communication with clients, ensuring alignment on expectations and deliverables

Benefits

• Social Insurance

• Medical Coverage

• Hybrid Work Model
• Travel Opportunities
• Semi-annual Bonuses