Description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Supervisor Clinic Operations coordinates and supervises daily activities of assigned employees. This includes the physician front office, clinics, or other operational areas. The goal is to ensure high-quality, patient-centered care and compliance with policies, procedures, and standards.

Essential Functions of the Role

• Provides direct supervision and leadership for 2 FTEs.

• Organizes work in an efficient and cost effective manner, ensuring continuity of service and patient satisfaction.

• Work includes appointment scheduling, billing and follow-up, patient throughput, facilities management, and ensuring the safety of employees and patients.

• Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.

• Provides subject matter expertise for supervised employees. Sets standards for work quality and volume. Monitors work output and coaches for excellence. Identifies opportunities for LEAN applications and implements changes as needed.

• Serves as part of the work team, performing duties as needed, working alongside those supervised.

• Ensures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers.

• Provides input in the budget process to ensure resources meet patient needs. Monitors inventory and orders supplies as needed.

• Oversees compliance, training and maintenance of applicable license and certifications.

• Partners with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.

• Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.

• Maintains safety of patients, family members, staff and self during all activities.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent

Required

• Experience serving in a lead, supervisor, or other leadership capacity within a healthcare or clinic environment.

• Strong organizational, prioritization, and multitasking abilities.

• Demonstrated ability to work in a hands-on operational leadership role and provide staff coverage when necessary.

• Strong communication skills with the ability to effectively partner with providers, staff, and patients.

Preferred

• 3+ years experience supporting both front-office and back-office clinic operations.Epic EMR experience.

• Medical billing and revenue cycle experience.

• Medical Assistant (MA) certification.

• Experience managing work queues and resolving operational workflow issues.

• Ambulatory clinic operations experience.

• Demonstrated ability to lead daily huddles, manage clinic workflow, and support employee engagement.