Description

Position Summary
NACDA, which includes 19 Affiliate Associations within its membership structure, is seeking a detail-oriented systems and operations professional to serve as the primary administrator of NACDA’s membership CRM, NetForum. This role owns the full lifecycle of membership operations and supports event registration — from database configuration and record accuracy to event-day support and post-event reconciliation — ensuring NACDA and its Affiliate Associations can rely on clean, current, and well-documented member, registration, and billing data.

Key Responsibilities
1. NetForum Administration

• Serve as the primary administrator and internal system owner of NetForum.
• Configure and maintain the membership database, pricing structures, user permissions, and event registration setup (when needed).
• Manage system updates (including support ticket submissions), configuration changes, testing, and ongoing maintenance.
• Maintain internal documentation covering system setup, standard processes, and data standards.
• Ability to identify, flag and escalate any issues that arise within modules within the CRM.

2.  Membership CRM Management

• Own the full-cycle membership process, including new memberships, renewals, group memberships, and terminations.
• Maintain accurate individual, institutional, and Affiliate Association member records.
• Resolve record discrepancies, duplicate accounts, and access issues.
• Manage a high volume of membership updates while maintaining accuracy and consistency.
• Conduct regular record audits to ensure ongoing data integrity.
• Maintain continuity and institutional knowledge of membership processes, structures, and system configurations.

3.  Event Registration Support

• Build and manage event registrations within NetForum and external event platforms as needed.
• Support members with event registrations, invoices, receipts, refunds, and payment issues.
• Serve as the primary system administrator on-site during the NACDA & Affiliates Convention and provide extended availability during major events, as needed.
• Resolve issues related to membership status, walk-up registrations, and check-in.
• Process cancellations and registration changes while preserving record integrity.
• Ensure attendance and transaction records are accurately captured in NetForum.

4.  Post-Event Reconciliation

• Reconcile event registrations and payments in coordination with the Events and Finance teams.
• Review and correct post-event registration and membership records.
• Coordinate closely with Association Managers and NACDA staff to resolve membership and registration issues.
• Update processes and documentation based on recurring issues and lessons learned.

5.  NetForum Connectors & Integrations

• Manage NetForum connectors supporting membership and event registration processes, including payment and data flow.
• Understanding of General Ledger accounts and basic debit/credit accounting, ensuring transactions applied are coded to the correct accounting entity.
• Monitor system synchronization and troubleshoot integration errors.
• Coordinate with vendors and external IT support as needed.
• Maintain documentation of integrations and CRM dependencies.

6.  Internal Support & Training

• Serve as the primary point of contact for staff questions/intern training related to membership and NetForum.
• Respond to routine record updates and access requests, particularly during membership renewal periods.
• Train staff on standard NetForum usage and processes.
• Provide clear guidance to staff on system capabilities and limitations.

Requirements

Qualifications

Required

• Experience administering a CRM or association management system (AMS) in a professional setting.
• Strong attention to detail and comfort with structured, process-driven work.
• Clear written and verbal communication skills.
• Ability to manage competing priorities and high volumes of detailed work accurately.
• Ability to stay current on system updates and apply problem-solving skills to resolve platform and process issues.

Preferred

• Hands-on experience with comparable association management and event registration systems, with a working knowledge of the Cvent platform.
• Experience working in an association, nonprofit, or membership-based organization.
• Experience with system integrations, connectors, or data synchronization between platforms.

How to Apply
Interested candidates should apply by submitting a cover letter, resume, and 2-3 letters of recommendation to nacdaceo@gmail.com.

NACDA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.